Last updated: February 3, 2026

Russell IPM Ltd, trading as Russell CropCare (“Russell CropCare”, “we”, “us” or “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Russell CropCare is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
  
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  
• Account information including your username, password, security questions, preferences, and settings.
  
• Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
  
• Communications with us including the information you include when contacting customer support or making enquiries.
  
• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  
• Usage information including information regarding your interaction with the Services, such as how and when you interact with or navigate the Services.
  

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, contact us, or otherwise provide personal information.
  
• Automatically through the Services, including through cookies and similar technologies when you browse or interact with the website.
  
• From service providers, where they collect or process information on our behalf.
  
• From partners or other third parties, where permitted by law.
  

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To operate our business and provide the Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns and exchanges, enabling product reviews, remembering preferences, and personalising your shopping experience.

Marketing and Advertising

To send marketing, promotional, and advertising communications by email, text message, or post, and to display advertisements on our website or other platforms based on your activity and interests. You can opt out of marketing communications at any time.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraud or malicious activity, and protect our Services, customers, and business.

Communicating with You

To respond to enquiries, provide customer support, and maintain our business relationship with you.

Legal and Compliance

To comply with applicable laws, respond to legal requests, enforce our terms and policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With Shopify, service providers, and vendors who perform services on our behalf, such as payment processing, hosting, analytics, customer support, fulfilment, and shipping.
  
• With business and marketing partners to provide marketing services and targeted advertising. These partners process information in accordance with their own privacy policies.
  
• With third parties at your direction or with your consent, such as shipping providers or social media integrations.
  
• Within our corporate group or affiliates, where applicable.
  
• In connection with business transactions, such as a merger, acquisition, or insolvency.
  
• To comply with legal obligations, enforce our terms, or protect our rights and the rights of others.
  

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information submitted through the Services may be shared with Shopify and third parties located in other countries.

We also use certain Shopify features that incorporate data from your interactions with our store and other merchants. In these cases, Shopify may act as a data controller for specific processing activities. You can learn more about how Shopify uses personal information and exercise your rights via the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

Security and Retention of Your Information

We implement reasonable security measures to protect personal information, but no system is completely secure. Information may be at risk while in transit, and we recommend avoiding unsecured communication channels for sensitive information.

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights including:

• Access to your personal information
  
• Deletion of personal information
  
• Correction of inaccurate information
  
• Data portability
  
• Objection to or restriction of processing
  
• Withdrawal of consent (where processing is based on consent)
  

You may exercise these rights through the Services or by contacting us using the details below. We may need to verify your identity before responding.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner’s Office (ICO).

International Transfers

We may transfer personal information outside the UK or EEA. Where we do so, we rely on recognised safeguards such as adequacy decisions or Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: info@russellcropcare.co.uk

Address:
Russell IPM Ltd (trading as Russell CropCare)
Unit 45
Deeside
Wales
CH5 2NU
United Kingdom

For the purposes of applicable data protection laws, including the UK GDPR and EU GDPR where applicable, Russell IPM Ltd (trading as Russell CropCare) is the data controller of your personal information.