Russell CropCare is a UK-based retailer of crop protection and pest control products.

Our registered address is:

Russell IPM Ltd (trading as Russell CropCare)

Unit 45, Industrial Park

45 First Ave

Deeside, CH5 2NU

United Kingdom

Email: info@russellcropcare.co.uk

Website: www.russellcropcare.co.uk

We are committed to providing high-quality, responsibly sourced products and a transparent, trustworthy customer experience.

Use of our website

• You must be at least 18 years old to place an order on our site.
  
• You agree to use this site only for lawful purposes.
  
• You must not misuse the site (for example, by introducing viruses or attempting to gain unauthorised access).
  
• We may suspend or withdraw the site at any time for maintenance, updates, or operational reasons.
  

Product Information

• We make every effort to ensure that product descriptions, images, and pricing are accurate and up to date.
  
• Product packaging, labelling, and formulations may occasionally vary from images shown.
  
• Always read product labels and instructions before use, especially for pest control or crop protection products.
  
• Some products may have specific restrictions or usage requirements under UK law. By purchasing, you confirm that you will use products responsibly and in accordance with all safety guidance and applicable regulations.
  

Orders & Payments

• When you place an order, you will receive an email confirming that we have received your order.
  
• Orders are accepted once payment has been successfully processed.
  
• We reserve the right to decline or cancel an order if a product is unavailable, incorrectly priced, or suspected to involve fraud.
  
• All prices include VAT (where applicable) and are displayed in GBP (£).
  
• Payment is processed securely through Shopify Payments or other approved payment gateways.
  

Delivery

• We deliver to addresses within the United Kingdom only.
  
• Standard delivery typically takes 2–4 working days, depending on location.
  
• Delivery times are estimates and delays can occur due to courier services or unforeseen circumstances.
  
• For full details, please see our Shipping Policy page.
  

Returns & Refunds

• Most new, unopened products may be returned within 30 days of receipt for a refund, subject to our Returns & Refunds Policy.
  
• Returned items must be unused, sealed, and in their original packaging.
  
• For safety and hygiene reasons, opened pest control, treatment, or chemical products cannot be returned.
  
• Refunds will be issued to your original payment method after inspection of the returned item.
  
• To start a return, please email info@russellcropcare.co.uk with your order number.
  
• Full details are available on our Returns & Refunds Policy page.
  

Safety & Responsible Use

• All users are expected to follow the usage instructions printed on product labels.
  
• Russell IPM Ltd cannot be held responsible for misuse of products, damage caused by incorrect application, or failure to follow safety guidance.
  
• Always store products securely, away from children, pets, and food items.
  

Liability

• We are not liable for any indirect, incidental, or consequential losses arising from the use of our site or products.
  
• Our total liability for any claim shall not exceed the amount paid for the product purchased.
  
• Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
  

Intellectual Property

All content on this site, including images, text, graphics, logos, and design, is the property of Russell IPM Ltd or our content partners and is protected by copyright and intellectual property laws.

You may not reproduce, copy, or distribute any material from the site without prior written permission.

Privacy & Data Protection

Your privacy is important to us.

We handle your personal information in accordance with the UK GDPR and the Data Protection Act 2018.

Please see our Privacy Policy for full details on how we collect, store, and use your information.

Changes to These Terms

We may update these Terms & Conditions at any time to reflect changes in our business, products, or legal requirements.

The latest version will always be posted on this page.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: info@russellcropcare.co.uk

Website: www.russellcropcare.co.uk